It connects to the devices and recognizes they are th May 2, 2022 · My machine also requires 65W charger but I'm using HP USB-C dock G5 which has power rating Up to 100W via USB-C™ (up to 75W on non HP machines). 0 does not support the HP USB-C docks properly Cause: Updating from 1. If the USB device was previously working, then subsequently became unusable, try Microsoft System Restore to go back to a time prior to when the device failed. Mar 1, 2024 · Problem: USB Type-C Power Delivery (PD) Firmware version 0. HP Elite x2 1012 G2, G4 HP Elite x2 1013 G1, G3, G4 HP EliteBook Folio G1 HP Elite Dragonfly HP EliteBook 1030 G4 HP EliteBook x360 1030 G2, G3 Oct 24, 2023 · With the DOCK G5 stations in USB-C, I have the main screen which turns off and immediately turns back on randomly (around ten times a day) on all my dual screen configurations (dvi-hdmi or dvi-dvi ) with Windows 11 22H2, the station is up to date SP146273 Feb 24, 2021 · So when I spoke with HP sales they said the following item would be compatible with my PC and I have download the drivers online and nothing. Thunderbolt™-enabled notebooks will function at USB-C® speeds. Having some difficulty achieving what I want with a HP G5 dock. I have a private HP Elitebook Dragonfly, no problems. I have plugged it in, and my Elite X2 1012 G1 charges, but that is all. Oct 21, 2022 · On the otherhand, the first dock in that catalogue (HP USB-C dock G5) uses the same technologies as the dock that I have purchased (USB-C to host, Displayport 1. We have sent a unit in at HP for diag/replacement. Check if the same behaviour is observed with a different USB cable or USB port As with other kinds of cable, USB cable quality can vary. 4. 0 ports 5. I have the HP Dragonfly Folio, a top-of-the-line laptop connected to two HP 24es external monitors. I think I understand it, but would welcome a second opinion or further troubleshooting advice. Aug 29, 2020 · I've been running my latptop through my HP USB-C Dock G5 for the past 6 months, today the moinitors stopped being detected, if I plug the monitor in to my laptop direct it works so isolated the problem to the docking station. You will need to insert a usb device in each port as it tests the hardware. Sep 4, 2022 · I have connected the HP USB-C Dock G4's USB-C cable (side of box) to the G733CX's Thunderbolt 4 port. Dock worked 100% prior to the firmware upgrade. Download the latest drivers, firmware, and software for your HP USB-C Dock G5. Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page We have several HP Elitebook 830/840 G8 each of them connected to an HP USB-C Dock Station G5. The package includes: HP USB-C® Dock G5; AC Adapter; AC Power cord; Quick Start guide; For optimal performance, make sure to download the latest HP USB-C Dock G5 drivers from the HP support website. I originally purchased a USB-C hub that included an ethernet port. Several minutes (maybe even an hour or more) later, the internet connection dropped out. But when I use a regular USB port docking station I plug my keyboard into the dock and the keyboard intermittently stops working or repeating the keypress. Some problematic docks were placed about a month ago, some longer ago. Here are some troubleshooting steps that you can try. 6. The G4 dock and monitors work perfectly with my other Lenovo computer. The monitors are Samsung Mar 13, 2024 · We have several HP USB-C G5 docks that are connected to 2 monitors, and randomly the screens go black for a few seconds and then come back. There was a playback device 'Speakers / HP' that I right clicked and chose to set as default. I've talked to a colleague who had the same problem, he used a USB-C to Ethernet Adapter and it worked. Dock being used is a: HP USB-C G5 I have installed the latest Deck updates (non-beta) Here is a list to name a few: Cannot use a Xbox Series X|S controller wirelessly, wired works flawless. Feb 11, 2023 · HP Victus 16 usb c dock problem. They wish to set it up with dual external monitors. BIOS/UEFI Settings: Sometimes, you may need to adjust settings in your laptop's BIOS or UEFI firmware to enable dual monitor support. Most of them running dual external 1080p monitor setups via Display Port. Ensure that the dock is properly connected to your computer and that all cables are securely plugged in. Jul 25, 2022 · I am trying to connect a Dell U2412M 1920x1200 display to a HP Elitebook 840 G8 laptop through its USB-C G5 docking station via HDMI port to DVI-D in the display, but 1920x1200 resolution, but in Windows this resolution is not available and defaults to 1680x1050. Power button to turn on or wake the system, on HP For USB-C functionality, host PC must support the DisplayPort Alt mode protocol through its USB-C port. - The dock stations have the latest firmware installed - Laptops have the latest drivers ins May 9, 2016 · I have an HP Zbook Thunderbolt 3 dock on my HPZbook G3. I did not have this problem with my previous G6 laptop. EliteBook 860 G9. Ironically, the version 1. I have updated drivers and checked that the USB root allows the power management. When I close the lid the 3rd display comes on but stuck at 640x480 resolution. See HP PCs - Using Microsoft System Restore for more information. It seems that no data is going through the USB-C ports. The HP Laptop 15-dy4013dx has 1 USB Type-C port 5 Gbps signaling rate that supports data transfer only and does not support charging or external monitors. Learn more. Controller never connects to Deck. May 27, 2023 · Seamless Productivity. The usbc port was working fine until today. Nov 22, 2019 · Hi, I am having a very strange issue with one of our users computer setup. Jan 24, 2020 · USB-C or Thunderbolt docking stations not visible or having connectivity problems; If you have one of the above ThinkPad laptops and are experiencing issues with your USB-C ports, then you can Jan 5, 2022 · We've got several Elitebook 850 G8 with the USB-C Dock G5 Docking station . 00. The gray rectangle looking dock. Dec 19, 2021 · I have a different laptop brand and has no issues whatsoever with the Docking Station. Jan 30, 2022 · docking hsa b005ds (HP USB-C Universal Dock with 4. I've read that it could be the cables, does anyone know wh May 7, 2022 · However, with a USB C dock, there seems to be some major issues here. This is Jan 22, 2021 · I have an EliteBook 850 G7 and bought an HP G5 usb-c dock so I could connect my 3 LG 22" displays to the laptop. Charging and port replication is supported on notebooks that have USB-C industry specifications implemented. Got same message using the Power Adapter that came with the laptop and when using the HP UBS-C Dock G5 that is comp [1] For USB-C® functionality, host PC must support the DisplayPort™ Alt mode protocol through its USB-C® port. The connection is gone for about 5 seconds and comes back again. When the network is operated via the docking station, there are short network interruptions again and again. You might be able to troubleshoot the problem using the Device Sep 26, 2023 · Currently I am working for a company that is using the HP Probook 450 G9 together with the HP USB-C Dock g5, the connected display is the HP E27u G4. The setup worked up until 2 days ago. May 23, 2022 · [drm] Alt mode has timed out after 201 ms. I Troubleshooting guide and online help for your HP USB-C Docking Station. Apr 18, 2021 · -->Result: Still no function of USB Dock beyond charging and on/off . 5 mm and USB-C Dock Adapter G25 for legacy device barrel charging. Oct 18, 2023 · Updating the dock's firmware might resolve compatibility issues: HP USB-C Dock G5 Software and Driver Downloads | HP® Customer Support. Jan 16, 2023 · Connect to an external monitor with/without hub/dock/adapter; It is NOT compatible with the HP USB-C G dock . Only this morning the HDMI Dec 22, 2022 · I had an upgrade of the latest firmware for HP USB-C Dock G5 1. I can also run the mouse through the HP USB-C Dock so presume that it's compatible with the G733CX laptop. I have two monitors connected to this dock using one HDMI cable and 1 Display Port cable. Mar 31, 2023 · While not exactly the same problem, my Elitebook 860 G9 has similar problem. Enjoy Low Prices when you buy now online. The mouse and keyboard are working through the docking station but not the monitor. G5 Essentials Dock [8] Host must support Thunderbolt™ or DisplayPort™ Alt mode protocol through its USB-C™ port. HP Elite x2 1012 G2, G4 HP Elite x2 1013 G1, G3, G4 HP EliteBook Folio G1 HP Elite Dragonfly HP EliteBook 1030 G4 HP EliteBook x360 1030 G2, G3, G4, G7 HP EliteBook x360 1040 G4, G5, G6, G7 HP EliteBook 1050 G1 HP EliteBook 800 series G5, G6, G7 HP EliteBook 800 HC series G5, G6 HP Apr 14, 2020 · Did you ever find a solution for this? We have the same issue with our Elitebooks connected through HP USB C-dock G4. Jan 1, 2024 · I have a new hp 15t-dy500 laptop with windows 11 pro. Since 2 weeks using a HP elitebook Aug 1, 2024 · Getting started with the HP USB-C Dock G5 is a breeze. In a good amount of them, the usb mouse and keyboard connected to the dock station randomly stops responding. I have checked with 2 different USB-C adapters and with 2 mobile phones that only charging works via the USB-C ports. Before purchasing, please Google "HP USB-C G5 Docking Station problems" Jan 5, 2023 · I did choose a HP EliteBook 830 G8 Notebook PC and a HP USB-C G5 Essential Dock, but the laptop wont charge through the Dock. And i have the dock HP USB-C Dock G5. I would NOT buy expensive products from different vendors to use on expensive products from HP. I have also problem with my USB-C network card, since upgrade, it works only when plugged one side, so USB-C works just like USB-A. 13. Actually, when booting, bitlocker sh Nov 19, 2023 · Got it working with USB 3 to HDMI Adapter and USB3 Docking Stations which even support 2 external displays. They purchased a USB-C docking station and were unable to make it work. The dock provides 65W of external PD and works perfectly fine except for the display. Only available with direct USB-C™ cable connection on the dock or through the HP 4. We have also been made aware of rare quality issues with selected USB ports on a laptop series. i will show you how you can fix it. msc in the box to prompt the device manager to open; Go down the list and find Universal Serial Bus Controller, then click to expand; Find the USB Root Hub and right-click it Aug 12, 2024 · Hello. I am so lost on what to do. Randomly after the user comes back from the laptop being asleep. 16. I cannot get the monitor to be recognized when connecting to the USB-C on the docking station. (USB-A) Doesn't matter which keyboards we are using in the dock / portreplicator. However this limits my ability to use the docking station. Driver Jan 23, 2023 · Hi, I'm using a Z Book with a USB-C Dock G5 and currently have the following problem: After locking the screen (Windows + L) the docking station disconnects with the disconnecting chime after approximately 30 seconds. Monitor is not recognised either. Charging and port replication is supported on notebooks that have implemented USB-C® industry specifications. Effortlessly go the extra mile with just a single USB-C® cable. For laptops, press Fn + Esc. 2 Gen 2 10 Gbps Data only) Side components: Right side: 1 x Kensington Standard Lock Slot; 2 x USB 3. Charging and port replication is supported on notebooks that have implemented USB-C™ industry specifications. Try using a different USB-C cable to see if the problem persists. Aug 15, 2024 · Hello. c Jan 2, 2020 · Hi guys, Last week I have received the HP USB-C min dock, to connect a second screen to my HP laptop. Even installed drivers for monitors, which are HP VH27. I am attempting to connect a HP EliteBook 830 G7 to two Samsung S60UA monitors which run natively at 2560x1440@60 resolution, via a HP G5 USB-C Dock. 0 portreplicator. HP Elitebook X360 830 G7 HP EliteBook x360 1030 G4 HP EliteBook x360 1030 G2. 0 ports but not on USB 2. Docking station models: G5 Thunderbolt Dock. 8-inch Docking Monitor, HP EliteDisplay E273d 27-inch Docking Monitor, HP Engage Oct 26, 2022 · I have a brand new 445 G9 Probook with a somewhat interesting problem. Mar 1, 2023 · Some common problems that users have reported with the HP USB-C G5 Essential Dock include connectivity issues, display issues, audio problems, and power issues. 1) and USB . This can usually always be solved temporarily with a hard reset, but the problem then reappears after a short time - BIOS and drivers are updated - USB devices or charging via the Mar 2, 2022 · I am having issues while connected to a docking station. The dual monitors and ethernet over the Thunderbolt 3 work, but none of the USB ports are active. other than these 2 flaws, it works good. All hubs/adapters listed above [1] For USB-C® functionality, host PC must support the DisplayPort™ Alt mode protocol through its USB-C® port. Monitor 1: HDMI direct cable, Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as USB to HDMI Adapter. I also like to keep the laptop's lid open for one more screen. The document is subject to change without notice. 0 claims to solve some problems with the power supply which I did not have before. Only way to wake the laptop each morning is to unplug usb c cable or disconnect power from the dock. EliteBook 860 G10 . Now the audio out jack on the docking station works. Try working without the dock to see if the computer works without problems. The HP Thunderbolt™ Dock G2 is designed to USB-C™/Thunderbolt™ Industry specs and will support charging and port replication for notebooks that have implemented USB-C™ and Thunderbolt™ industry specifications. We tried upgrading the docking firmware May 9, 2023 · HP USB-C Dock G5 is not detecting USB, ethernet, or monitor ports, the dock is charging the laptop successfully. We are also seeing this happend to EliteBook 840 G9 laptops. When I connect the device to an external display source - for example a dock (of any brand) OR a monitor using USBc it works exactly as expected PROV Apr 27, 2016 · Hi, I have just received the HP Elite Thunderbolt 3 65W USB-C Dock. ) When I intermittently connect my EliteBook 735 G6 to get some actual work done, it uses the Dock G5 without problem. For some, the screen flashes for what seems like only half a second and for others, it is more like a 3 second mome Download the latest drivers, firmware, and software for your HP USB-C Dock G5. The problem is, there is no option to boot via PXE. Ive tried it with other laptops (Probook 430 G8) and it works. Feb 4, 2022 · HP USB-C docking station G2's usb and Ethernet wont work. 1. I suspect it has to do with USB-C port on laptop. To fix the 30 Hz limitation, I unfortunately had to purchase a new dock, I ordered the HP Thunderbolt 3 G2 dock, which is roughly 50$ more expensive than the USB-C G4 but looks like a small "tower" (vertical shape) and this new dock is 60 Hz capable and it work flawlessly at 4K Oct 16, 2021 · Hi Rainer, only the HP USB-C / A Universal Docking Station G2 works on the HP 250 G8. Power button to turn on or wake the system, on HP HP USB-C Dock G4; 90 W AC adapter; 1 USB-C™ (1 m) cable; Documentation. I guess HP Support Assistant did this even though BIOS updates are not selected to be automatically installed. I should be able to run the laptop screen and additional Dual4k @ 60 Hz. Aug 6, 2019 · Push the Windows + R keys; Type devmgmt. Tested with multiple laptops HP Elitebook 840 G8, 840 G6 Dec 5, 2023 · Make sure that the USB-C hub is authorized and recognized in the Thunderbolt security settings. Jan 22, 2012 · In Windows 7 I had this same problem when I first connected my laptop to my dock. 0. Footnote [01] [1] Supports multi-function USB-C™ (video, charging, and USB 3. Multiple users including myself are experiencing issues regarding the display that is irregularly but for a moment going black and coming back. It just randomly happens. We use the HP USB-C Dock G5. The information is also available in Test Logs on the main menu. 04. Aug 30, 2023 · I am having issues with the USB ports of my EliteBook 860 G9 Notebook. When I log in again, all the windows that have been distributed over the 4 screens Hello community, We have a problem with the ProBook 650 G8 notebook in combination with the USB-C docking station G5. Dec 2, 2021 · Their users also struggled with random network issues when they were connected to ethernet through various adapters: 1) HP USB-C gen 5 dock; 2) ethernet to USB-C adapters; and 3) Satechi Aluminum Multi-Port Adapter V2. This is the report from Event Manager: Device ACPI\\USBC000\\0 had a problem starting. This makes my battery drain to 0 and turns off the laptop. I recently purchase the USB-C G5 docking station. 2 Gen 1 (charging ports when docked) (5Gbps); 1 x HDMI 2. Oct 24, 2022 · Hi, My laptop usb c is suddenly stop working . Feb 5, 2021 · Hi, I have an EliteBook 840 G7 with a USB-C Dock G5. 13 BIOS directly does not update all the firmware on the laptop, BIOS Update 1. If the problem is not resolved, click Yes to contact HP Customer Support. Compact and Elegant Design Aug 13, 2022 · Have issues connecting to the Dell docking station WD15. 09. I purchased a QGeem USB-C 9 port docking station. Of course, I don't have problem battery draining. [1] For USB-C® alt mode functionality, host PC must support the DisplayPort™ Alt mode protocol through its USB-C® or Thunderbolt™ port. The HP Laptop 17-cn2070cl has 1 USB Type C 5 Gbps signaling rate port that supports data transfer only and does not support charging or external monitors. It does work with t his cheap adapter without PD, Anker USB C Hub Adapter, 5-in-1 USB C Adapter. I have two external monitors connected to the docking station, HP Z27n (HDMI-DP) and EliteDisplay E241i (DP-DP 1. Aug 29, 2018 · Just did the test this morning and it doesn't work at all (no image throught the USB-C port with an adapter), but after digging into the technical specifications of the USB-C Dock G4, the second front facing USB-C can't be used for display output, it's only intended for data transmission and smartphone charging 😞 Feb 1, 2024 · Yesterday, my new (1 month old) HP ProBook 450 G10 suddenly stopped accepting power via the USB-C charging port. 5mm and USB Dock Adapter, sold separately. Best Regards. Scan the QR Code, or write down or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. Power button to turn on or wake the system only functions on HP or HP supported Dec 7, 2022 · I do understand this Victus doesn't support USB-C PD. Try with another dock if you have one available. Check Cable Quality: Ensure that you are using a high-quality USB-C cable. Charging and port replication is supported on notebooks that have implemented USB-C® Alt Mode industry specifications. c Jun 19, 2024 · Top components: LED and power button to power or wake host system Front components: 1 x USB-C data/power out, (USB 3. Since last week, we're getting more and more reports from users using the Probook 650G8 models, saying they're monitors are no longer working (they keep turning on and off). Nov 21, 2019 · 3 months ago, I had a set-up that consisted of two monitors plugged into an HP USB-C dock G4, plugged into my ZBook 15 via the provided USB-C cable. The monitors will not wake back up. Use the included USB-A Adapter to connect your USB notebook to the dock and access your accessories and up to two 4K displays. The things I have tried so far: Updated GPU drivers Updated Screens FW Updated Docking FW Uplugged screens and restarted the computer with no screens attached Built in screen Some USB 3. Nov 27, 2020 · However, when I connect a docking station to the USB-C port, and then try to connect the monitor to the USB-C port that is on the docking station itself, the monitor won't connect. May 16, 2024 · The laptop must be plugged in separately. 08 or older to 1. The Dock has the latest firmware. Regards. Oct 12, 2023 · My audio of my Elitebook 840 G9 is not working but only when it is connected to the USB C G5 docking station. Sep 6, 2021 · Solved: Hello, I just bought a 15-dy2131wm at walmart and it says this laptop has Superspeed usb-c port Specs: - 8157778 Jan 12, 2022 · I fully tested HP USB-C Gen 5 dock on my HP Envy 15-ee0047nr (same series with your machine) and both of them mate perfectly. We have not experienced these issues on the few non-HP laptops we have deployed which are connected to HP docks. If your computer is online, click NEXT to go to the HP Customer Support website. I had to right click on the small speaker icon down by the clock and choose playback devices. You can use a Universal USB Docking Station if that one is unavailable. 5TW10AA / 5TW10UT / 5TW10AA#ABB HP Docking Station - 1 Year Warranty - HP USB-C Dock G5 for Both USB-C and Thunderbolt-Enabled Laptops, PCs, & Notebooks with 120W AC Adapter, HDMI & DP Cable (New) dummy Sep 1, 2021 · When I connect external monitors to the Docking station then insert the USB-C cable no display appears. When I say not working, nothing connects to the HUB works, keyboard, mouse, monitor, USB drive. In the past 2 days, the third screen has simply gone dark (disconnected) 4 times and I've had to unplug the cable from the dock and plug it back in again to get the screen back online. Thunderbolt™-enabled notebooks will function at USB-C™ speeds. More headache than good. I'm using HP USB-C G5 dock on another HP machine now. For more connectivity, please use True Universal Mar 4, 2024 · All of these laptops are connected to the HP G5 USB-C Dock via USB-C , at any point in time the USB-C Ports on the right side of the laptop will just stop working, wont charge the laptop, won't show external Display, Not even the USB-C Power Adapter that comes with the laptop will work, until the laptop has been "Power Cycled" by holding down Sep 9, 2021 · Hi all, We're using the USB-C/A universal dock G2 docking stations at our offices. I have been attempting to conne Mar 8, 2021 · HP ENVY x360 Laptop - 15m-ed0023dx. Connected to the internet, no problem. Troubleshooting guide and online help for your HP USB-C Dock G4. Turn off tap esc as you power up then F2 then component tests and pick usb. For Chromebooks, on the sign in screen, press Alt + v. According to the spec. We did pick the docking station that can supply the 120W and laptop already uses a USB-C connected charger of 65W. When i connect docking station cable the light on the cable is not on. I had a HP elitebook G7 850, no problems. What are their options? Hardware platforms affected : HP E24d G4 FHD USB-C Conferencing Monitor, HP E24d G4 FHD USB-C Docking Monitor, HP E27d G4 QHD USB-C Conferencing Monitor, HP E27d G4 QHD USB-C Docking Monitor, HP EliteDisplay E223d 21. Trying to understand if this laptop supports MST - 8924989 Troubleshooting guide and online help for your undefined Dec 22, 2023 · Open HP Support Assistant and ensure everything is updated including the UEFI/BIOS. I left work for a while, and when I came back, tried the same dock that I used a few mont Aug 31, 2022 · I tested a same SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1. Jan 7, 2024 · Try also with all USB devices and displays disconnected from the dock to narrow the problem. You can use an universal USB docking station. Sep 3, 2022 · Currently struggling to understand my options for docks on my work issued 845 G7. Oct 5, 2022 · Sometimes only one of the USB-C ports works as well, but both USB-C ports are compatible to give power and display. If I plug my phone in via the USB port, it will charge, but not recognise it as a storage Jan 2, 2024 · The USB-C G5 Essential Dock has from what I hear compatibility issues. I can get both monitors to work using the USBC port and HDMI port. On the barcode. The HP G5 docking station does not work with the model. The USB devices i plugged into it work fine with the laptop i purchased. Its already activated in the bios, but still doesnt show up. USB-C universal DV4K docking station with 100W power deliver / Thunderbolt 3 compatible / 4K support up to 3840 x 2160 resolution / Windows, macOS, Chrome OS, Linux, Android, Ubuntu compatible / TAA Compliant One USB 3. However, my old hp pavilion just worked with this docking station as soon as i plugged it in, So did my dell inspirion. Laptop: HP Pavilion x360 Convertible 14m-dh1003dx. Under the battery. However, the display will not recognize the monitors i have connected via HDMI. The dock is compatible with HP notebooks, MacBook® computers, and other notebooks. Steps 3 and 4 were done using a classic non-USB-C power supply to take the USB-C port out of the equation for the BIOS Jul 20, 2022 · I tested the HP USB-C G5 dock on few machines (Dell, HP), they all worked with 3 external monitors, I know for sure the dock is NOT compatible with Apple machines. When I plug in the usb-c docking station into hp 15t-dy500, nothing happens. When I check the device manager, i can see an exclamation mark on USB CONNECTOR MANAGERS>UCM-UCSI ACPI Device. 0 which has a fix that sounds VERY promising: "Fixes an issue where the USB and DisplayPort functions are lost when the dock is connected to the host. We are fully updated an no fix. It is very annoying. intel. A faulty or low-quality cable can lead to connection issues. 18. Jan 26, 2024 · I have recently put new HP USB-C Dock G5s into service with Dual Monitors attached. This is Mar 9, 2023 · Seamless Productivity. Am now at the latest for both. Her main screen is showing 1920 X 1080, but her external screens only show 1280 x 720 as max resolution. The specs say that the USB port does not support graphics. We've tried at least a dozen different docking stations. Page 39 specifies that this dock is compatible with the Elitebook 800 series. (this should also solve your audio issue) Most USB-C docks are quite complicated, and the firmware of both the computer and dock needs to be up-to-date to improve chances of everything working properly (yes most USB-C docks get firmware updates) Download the latest drivers, firmware, and software for your HP USB-C Universal Dock. All hubs/adapters listed above HP USB-C Dock G5 Universal docking for today’s notebooks Get to work with a single cable from your USB-C™-enabled notebook1 to your displays, devices, and wired network with the versatile, elegant, and space-saving HP USB-C Dock G5. Jun 3, 2018 · Hi, I have had a hp usb dock for 14 months now with an intermittent issue during the past 2 months but now it is not working at all other than charging my laptop. This essential dock seamlessly powers and supports 4 USB-A ports for all your accessories, up to 3 high-res displays, and stable Ethernet connection—all while delivering 65W of power to your laptop. This is HP’s official website to download the correct drivers free of cost for Windows and Mac. 2 Gen 1 ports - 1 on each side (charging) (5 Gbps) Back components: 2 x USB 3. I was able to test this successfully. But, with the new elitebook x360 830 G6 Notebook PC the display is not working. I have an hp usb-c docking station and 3 extended monitors in it. 2 Only available with direct USB-C™ cable connection on the dock or through the HP 4. Now I have an issue that sometimes Dock stops charging the battery. Monitors whille flicker/trun off/lost signalusing a USB-C dock. Footnote [02] [2] Sold separately. Nov 27, 2023 · A client purchased this notebook as a desktop replacement. Yes, the HDMI works at the laptop directly the monitors which have HDMI and Display Ports. What I see when I'm looking at the services is that the Windows Audio service is stopped when my laptop is connected to the docking station. CUSTOMER SALES: 13 23 47 HP employees: Report website issues Feb 4, 2022 · HP USB-C docking station G2's usb and Ethernet wont work. Models of affected laptops: EliteBook 850 G8. When initially connecting the ethernet cable, everything was great. Hi, I use the USB-C dock (Product number Y0K80AA) to drive two additional screens, one via HDMI and the other via Display port. I suspect BIOS upgrade killed one of lines in USB-C ports. On the online store specifications mentioned that USB C is USB-C 3. Sep 15, 2022 · Dear community. 0 port; 2 x DisplayPort 1. All drivers and firmware have been updated. The list of compatible machines is . It will not connect any displays 1- HDMI or the 2- Display Ports. 2 Gen 1 Type-A ports / Two 1. Altering the DVI/HDMI cables around does n Download the latest drivers, firmware, and software for your HP USB-C Dock G5. Additionally when connected to multiple monitors, one screen goes black at least once per minute sometimes every 20 seconds. 1 Gen 2(Alt mode), DisplayPort™ 1. Have tried: - Restarting, unplugging and re starting all that stuff - Uninstalling and then reinstalling latest windows Jan 12, 2019 · Run the UEFI hardware diagnostic on the usb ports. From what I understand that rules out the more expensive thunderbolt docks, and I should instead focus on the USB-C ones, such as the USB-C G2 Aug 24, 2022 · After automatic BIOS update the USB C ports stopped working. 01 Rev A is missing the proper "USB Type-C Power Delivery (PD) Firmware" files to completely update the laptop Nov 27, 2023 · I have a Windows 11 Pro HP 17-cn0xxx and purchased several USB-C docking stations that don't work. The "on" light comes on when I switch it on but as soon as I plug the C type usb in the light on the dock flickers and I cannot use the m Jan 8, 2020 · The Intel UHD of the 840 G5 is 60 Hz capable, but not the dock. 4 ports; 1 AC Jul 10, 2022 · I recently purchased a HP Laptop 15s-fq2625TU (Windows 11) and it will not connect to my dock so I can use the dual screens. This laptop supports DisplayPort, Power Provision and Consumption over USBc. The laptops that have problems are a mix of types (different models of Probook, different models of Elitebook, Dell laptops), so it's clearly the docks. Docking Station: HP USB C Dock G5 ( 5TW10AA) Nov 5, 2022 · Where is its USB-C port? The HP USB-C G5 is compatible with . All Bios and drivers have been updated. 0 enabled PCs can exhibit issues on USB 3. Jul 14, 2024 · Seamless Productivity. through that device I installed the latest firmware released by HP for this Dock Station and the only change that I noticed is that it make a noise when I plug in the USB-c into my laptop, other than that, it doesn't take any of the devices hooked into the Dock. I am working off 2 dell P2722HE monitors. Also, I have tested the Elitebook at my work using a VAVA dock and HP monitors and it works fine. The problem is poor resolution on the E241i, Oct 19, 2023 · Hi I have a new HP Zbook Power G8 Work station. 5-inch Docking Monitor, HP EliteDisplay E243d 23. Dec 7, 2022 · I do understand this Victus doesn't support USB-C PD. 2" ports on it. None of the ports are working. When I use a USB-C station it leaves open the two side ports on the laptop and I have no issue. " If this is the "USB-C G5 Essential" dock, the latest firmware 01. A. Aug 9, 2023 · I'm having the same issue. 2 of the monitors are able to display at 1920x1080 but the other is capped at 720x576 which is almost unusable. Jun 8, 2020 · Hi all, I have a HP ProBook 450 G6, connected to HP Elite USB-C Dock G4. Effortlessly go the extra mile with just a single USB-C® cable[1]. Switching cabling from the dock to test with different displays Jul 3, 2021 · I have three HP Laptops all are i7. This is after the latest firmware upgrade via HP image assistant to ver. May 27, 2023 · Hello. Feb 25, 2021 · Hello community, We have a problem with the ProBook 650 G8 notebook in combination with the USB-C docking station G5. There is always the possibility that the dock or laptop is faulty. I returned the HP Thunderbolt dock for the same reason and am now trying the lower version dock, the HP USB-C Dock G5. 2). 2 displays and the laptop work perfect. Feb 8, 2024 · The USB-C Dock G5 download page has the latest firmware 1. You can use the USB C to USB adapter with the HP USB-C/A Universal Dock G2. There are also some models from i-tec that work with the notebook. 2 Gen1. If the device still does not work, go to the next step. During regular operation, my notebook is connected to a HP Thunderbolt Dock 120W G4. I am attempting to run 3 monitors 2 via the DVI slots and 1 via the HDMI slot on the dock. I updated drivers, ran Jan 20, 2024 · Shop HP. The users are also charging through the docking station. 5. to download the latest Thunderbolt software:https://www. When the computers were connected with the Dell D3100 docking station through USB-A we experienced no issues. This morning I arrived at work and plugged in the laptop into its power and also attached the USB-C mini dock to the laptops input for it, like I did each day last week. - HP USBA - Logitech USB-A - Bakker-Elkhuizen USB-A . Therefore, only one side works just like USB hub, but no additional features like DP alt mode. Feb 2, 2021 · My Elitebook 840 G5 when hooked up through thunderbolt to my USB-C G4 dock will not detect my external monitors. Unfortunately, I can only select 4k in display options for 1 screen, on the other, I can only sel Apr 27, 2024 · Yes, this HP USB-C/A Universal Dock G2 will be compatible with Ubuntu Linux v18. I have throttled the Windows 11 display refresh rate from 360 Hz to 60 Hz which allowed the OS to detect three monitors. I've cross checked with other two laptops that support USB-C PD. Torsten Feb 1, 2024 · All of our devices are on the latest BIOS and drivers available through windows update. I can't get 2x 4k monitors to work with my HP 850 G8 EliteBook and a USB-C Universal Dock. For desktops, press Ctrl + Alt + s. May 18, 2022 · My work laptop has two USB-C ports and two USB 3 ports. As far as I can tell from reading the specs it has 2 "USB Type-C® 3. 0 Rev. 2 Gen 2 Type-C port (10 GBPS) / Four (1 fast charging) USB 3. 4, HP Sleep and Charge) port on your machine on my HP ENVY x360 Laptop - 15-ee0047nr using HP USB-C G5 dock and they worked. I Have an HP E273 monitor connected to a USB C 3. Thanks for your question. So we have a good amount of the USB-C universal docks running HP Probook 450 G6-9 model laptops. 4 to the monitor. Without docking station it is working perfectly. Dock part number: N28963-001 . This essential dock seamlessly powers and supports 4 USB-A ports for all your accessories, up to 3 high-res displays[2], and stable Ethernet connection—all while delivering 65W of power to your laptop. Acceptable solution for the customer. Power button to turn on or wake the system only functions on HP or HP supported Feb 20, 2020 · HP USB-C Dock G4, G5 - Resolution Issues on External Monitor(s) While Docked Notice: The information in this document, including products and software versions, is current as of the release date. I have a docking hsa b005ds If I attach mouse and keyboard directly to my laptop, they Jul 25, 2023 · Having a problem with a couple of HP USB-C Dock G5 docking stations connected to 2 external monitors using the disiplay port to HDMI connection on the monitor. It will not charge the Laptop via the USB-C port. If you wish to connect 2 external monitors (only), you can use. 00 for it has a similar fix: HP USB-C Dock G5. It's always been buggy, but for the most part it worked fine. Mar 7, 2024 · On page 26 of the manual, The Elitebook 840 G10 machines are compatible with the following docks (No HP USB-C G5 is on the list): HP Thunderbolt 280 W G4 dock with combination cable part # M97106-001; HP Thunderbolt 280 W G4 dock with combination cable, TAA part # N17491-001; HP Thunderbolt 120 W G4 with cable part # M97105-001 Mar 25, 2022 · We have several HP Elitebook 830/840 G8 each of them connected to an HP USB-C Dock Station G5. When I connect the docking station to my phone i the phone screen is displayed on the screens. 2A DisplayPort ports with 4K support - Client: HP Elitebook 855 G8 - Docking station: USB-C G5 Essential Dock The external monitors (via Display Port connection) lose the image signal from time to time. One complaint that many of my end-users are having is that the screens will intermittently go black. Power button to turn on or wake the system, on HP [1] See product QuickSpecs for exact charging capacities. We tried several different brand cables, and monitors. [1] For USB-C® functionality, host PC must support the DisplayPort™ Alt mode protocol through its USB-C® port. HP G5 dock (USB-C) HP 3005PR Portreplicator (USB-A) Fujitsu 3. That means this HP USB-C Dock G5 is not compatible with the HP Laptop 15-dy4013dx. If I attach them to docking, and then the docking to my laptop via usb-c port, they have a very unsuitable lagging. Tried disabling power saving mode on the affected screens, changing KVM Mode, USB-C Modes and changing between High Res and High Performance modes; Updated all drivers through HP Support Assistant as well as through the website. Thunderbolt-enabled notebooks function at USB-C speeds. Use the optional HP 4. Options. Same issue happens on those 2 docking stations with multiple laptops, both HP and non-HP monitors, so doesn't appear to be directly related to the laptop or monitor. I recently updated the BIOS and firmware to the latest version to fix other "dock" issues. All USB devices connected to the docking station are fully functional, meaning the connection via the USB-C Thunderbolt Dock seems to be perfectly fine. It does connect the USBs for the Printers, Sound and 2- 4TB HDD. com Australia for HP USB-C Dock G5. It popped up notification that the Smart Adapter's output was too low. Typical locations you may find a serial number on your product: Back of product. 0 dock (i-tec C31HDMIDPDOCKPD65), which is in turn connected to the USB-C port of my HP Envy x360 Convertible 15-cn1001nn laptop. Thanks! [1] For USB-C™ functionality, host PC must support the DisplayPort™ Alt mode protocol through its USB-C™ port. 5 mm and USB Dock Adapter) If I attach mouse and keyboard directly to my laptop, they works. But we would like the computer to charge directly from the dock. You're definitely right USB-C Gen 1 does not support video signals. I'm certain the USB Troubleshooting guide and online help for your Samsung ML-1665WK - Impresora láser May 4, 2022 · We had a few tickets in the last week where multiple people have the same problem. cvca rsxjtg iegh zyzohvik nwp jasc puos ptrdf ywof sfsgi